Multi-Touchpoint Campaign
The traditional approach using phone call with the choices of
Predictive Dialing
Preview Dialing
Auto Dialing
for your outbound strategy, seems to be not sufficient any more. With lifestyle of customer nowadays, we can reach them effectively using combination of integrated multi- touch points: SMS, Email, Instant Messaging, MMS, Web Chat or Skype together with phone call. For one campaign you may need couple approaches on the series of interactions: SMS first, then next day you call, and maybe ask permission to send Email for more information.
In order to easily set the strategy like the above as well as ensure that your agent follow the plan, InfoCentrix Multi-Touchpoint Campaign Management will be your solution for today and years to come.
Highlight Features:
- Multi-Touchpoint Capability
- Call Blending
- Dynamic Campaign Adjustments
- Dynamic Pacing
- Campaign Alert
- Remote Campaign Management
- Skill Based Routing
- Same-Agent Call Back
- Agent Assistance Tools
- Load Balance
- Smart Algorithm
- Smart Script
- Wrap Up Code
- Schedule Call Back
- Real Time Prospect List Monitoring
- Real Time Agent Monitoring
- Voice Mail, Ring Tone/Music Detection
- PBX, IP-PBX Independence
- Open Architecture with SOA Philosophy