InfoCentrix Inbound Management 4.0
Allows call center to handle and manage unlimited agent skills and groups to increase call handling efficienciesInfoCentrix Outbound Management 4.0
Is outbound management to customer that can be defined multimedia Communication Strategy also telephone Fax SMS and E-mailInfoCentrix Knowledge Services 4.0
Allows users to handle and manage service inquiries easily, increasing first call resolution with help of problem resolution toolsInfoCentrix Order taking 4.0
The application can dispatch orders to related branches effectively and also track records of every order.InfoCentrix IVR/FoD
Using services offered via voice menu, caller can get information automatically without any human interactionInfoCentrix Report Center
Allows manager/supervisor of contact center to generate management report on agent performance.InfoCentrix 360
the customer information centric solution to manage and utilize data around in one page by searching and selecting.InfoCentrix DinsowSpond
Providing for a call back just one button, New technology of contact call center solotion.InfoCentrix SocialBot
Monitoring feedback for customer mention about your business from social networks and other websites