InfoCentrix Multi-Touch Points 4.0 is the rising star of contact center software solution, architected and developed under SOA (service-oriented architecture) philosophy. Therefore InfoCentrix can provide centralized management and easily add intelligence to your existing Touch Point system; ranging from PBX, VoIP platform, Fax, Email, SMS, Web Chat, ….. all the way to ATM kiosk as well as your 3G applications.
InfoCentrix allows you to tie any customer interaction and your resources together to better manage your contact center workforce, with reporting and analytic tools to help you meet your business goals by offering user-friendliness software for your staff
InfoCentrix Inbound Management 4.0
Allows call center to handle and manage unlimited agent skills and groups to increase call handling efficiencies
Learn Now
InfoCentrix Outbound Management 4.0
Is outbound management to customer that can be defined multimedia Communication Strategy also telephone Fax SMS and E-mail
InfoCentrix Knowledge Services 4.0
Allows users to handle and manage service inquiries easily, increasing first call resolution with help of problem resolution tools
InfoCentrix Order taking 4.0
The application can dispatch orders to related branches effectively and also track records of every order.
InfoCentrix IVR/FoD
Using services offered via voice menu, caller can get information automatically without any human interaction
InfoCentrix Report Center
Allows manager/supervisor of contact center to generate management report on agent performance.
InfoCentrix 360
the customer information centric solution to manage and utilize data around in one page by searching and selecting.
InfoCentrix DinsowSpond
Providing for a call back just one button, New technology of contact call center solotion.
InfoCentrix SocialBot
Monitoring feedback for customer mention about your business from social networks and other websites