InfoCentrix Inbound Management 4.0Allows call center to handle and manage unlimited agent skills and groups to increase call handling efficiencies
InfoCentrix Outbound Management 4.0Is outbound management to customer that can be defined multimedia Communication Strategy also telephone Fax SMS and E-mail
InfoCentrix Knowledge Services 4.0Allows users to handle and manage service inquiries easily, increasing first call resolution with help of problem resolution tools
InfoCentrix Order taking 4.0The application can dispatch orders to related branches effectively and also track records of every order.
InfoCentrix IVR/FoDUsing services offered via voice menu, caller can get information automatically without any human interaction
InfoCentrix Report CenterAllows manager/supervisor of contact center to generate management report on agent performance.
InfoCentrix 360the customer information centric solution to manage and utilize data around in one page by searching and selecting.
InfoCentrix DinsowSpondProviding for a call back just one button, New technology of contact call center solotion.
InfoCentrix SocialBotMonitoring feedback for customer mention about your business from social networks and other websites