InfoCentrix Multi-Touch Points 4.0 is the rising star of contact center software solution, architected and developed under SOA (service-oriented architecture) philosophy. Therefore InfoCentrix can provide centralized management and easily add intelligence to your existing Touch Point system; ranging from PBX, VoIP platform, Fax, Email, SMS, Web Chat, ….. all the way to ATM kiosk as well as your 3G applications.

InfoCentrix allows you to tie any customer interaction and your resources together to better manage your contact center workforce, with reporting and analytic tools to help you meet your business goals by offering user-friendliness software for your staff

InfoCentrix Multi-Touchpoint 4.0
Inbound Management
Allows call center to handle and manage unlimited agent skills and groups to increase call handling efficiencies
InfoCentrix Multi-Touchpoint 4.0
Outbound Management
Is outbound management to customer that can be defined multimedia Communication Strategy also telephone Fax SMS and E-mail

InfoCentrix Knowledge Services
Allows users to handle and manage service inquiries easily, increasing first call resolution with help of problem resolution tools

InfoCentrix Mobility
Gives more meaning to the mobile manager maintain complete oversight of the entire contact center 24x7 even while on your way, any where at any time
InfoCentrix IVR/FoD
Using services offered via voice menu, caller can get information automatically without any human interaction
InfoCentrix Smart Card Solution
Smart Card is a technology that can be improve your ability to compete in CRM aspect of organizations
CT Asia is a leading best-in-class, innovative CRM & Contact Center and Smart Card solution development company, based in Asia.

We also provide seamless integrated multifunctional solution, front-end systems, CRM solution, IT services, IT-enable services and system integration services.

Since our establishment in 1997, CT Asia has successfully undertaken various Contact Center projects for many leading mid-sized and large enterprises across industries from banking, financial services, insurance, health care, telecoms, consumer trading to government sectors.
Grand Openning
DINSOW II ROBOT
JANUARY, 2012
 
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