Allows contact center
manager/supervisor of to generate management reports on
contact center performance and agent performance. Reporting
tool is a single point, unified tool for generating various
reports from different modules namely ACD/CTI, IVR/FoD,
Knowledge Service and multimedia contact center modules
via web browser.
Many organizations use this module for:
- Improving Customer Service Level Agreement (SLA)
- Overall Contact Center Performance Reports
- Generating Agent Performance (KPI) Reports
- Generating Customer Inquiry and Complaint Reports
- Generating Decision Making on Performance Issues
Highlight Features :
- Web-based Reporting tool
- Multi-modules Single Point Reporting
- Comprehensive Information Analysis
- Export Reports to PDF, Excel, Text File and etc.
- Easy to Customize using 'Crystal Reports' tool
- Historical Reporting
Mr. Chalermpol
Punnotok, CEO
CT Asia, Who was rewarded Thailand Top 100 HR Award from
Human Resources Institute, THAMMASAT UNIVERSITY at year
2007.
This
year Thailand Asia Pacific ICT Awards in ‘Communication’
category is won by CT Asia for their innovative
Multimedia Contact Center Solution for customer
service.
