Since 1997, InfoCentrix
Call Center Software has helped many
organizations improve their customer
service functions to be more organized
and measurable. It also helps establishing
the term "Key Performance Indicators
(KPI)" for customer satisfaction
and call center agent's productivity.
But now ... no longer "Only-Phone-Call
environment", InfoCentrix Suite
3.0, released in 2004, takes your Call
Center to the next level "Knowledge-based
Multimedia Contact Center". All
the intelligent modules in InfoCentrix
Suite run on the same platform, make
it easy to integrate, administrate and
generate meaningful management reports.
Mr.
Chalermpol Punnotok, CEO
CT Asia, Who was rewarded Thailand Top 100 HR Award
from Human Resources Institute, THAMMASAT UNIVERSITY
at year 2007.
This
year Thailand Asia Pacific ICT Awards in ‘Communication’
category is won by CT Asia for their innovative
Multimedia Contact Center Solution for customer
service.
