allows users to handle and manage service inquiries easily, increasing first call resolution with help of problem resolution tools that integrate with InfoCentrix Knowledge Management:
		Full Text Search
		Frequently Asked Questions (FAQ)
		Error Code Search

Many organizations use InfoCentrix application for their:

• Customer Service Center Co-ordination/Collaboration Center
• Help Desk Unit

Highlight features:

• Inquiry Ticket Management
• SLA Alert (Email, SMS)
• Knowledge Management
• Workflow, Ticket Escalation
• Problem Resolution Engine Web Collaboration
• Job Assignment
• ACD, CTI, SMS, Email, Web Chat Integration
• Ability to attach PDF File, Video Clip, MS Office Document to the Knowledge Items