InfoCentrix
Multimedia Inbound Management Allows call center
to handle and manage unlimited agent skills and
groups to increase call handling efficiencies
InfoCentrix
Multimedia Outbound Management
Is outbound management to customer that can be defined
multimedia Communication Strategy also telephone
Fax SMS and E-mail
InfoCentrix
Knowledge Services
Allows users to handle and manage service inquiries
easily, increasing first call resolution with
help of problem resolution tools
InfoCentrix
Mobility
Gives more meaning to the mobile manager maintain
complete oversight of the entire contact center
24x7 even while on your way, any where at any time
InfoCentrix
IVR/FoD Using services offered via voice menu, caller
can get information automatically without any human
interaction
InfoCentrix
Smart CardSolution Smart Card is a technology that can be
improve your ability to compete in CRM aspect of
organizations
Mr. Chalermpol
Punnotok, CEO
CT Asia, Who was rewarded Thailand Top 100 HR Award from
Human Resources Institute, THAMMASAT UNIVERSITY at year
2007.
This
year Thailand Asia Pacific ICT Awards in ‘Communication’
category is won by CT Asia for their innovative
Multimedia Contact Center Solution for customer
service.
