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About Us |
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Who
we are
CT Asia is a leading best-in-class,
innovative CRM & Contact Center and Smart Card solution
development company, based in Asia.
We also provide seamless integrated multifunctional solution,
front-end systems, CRM solution, IT services, IT-enable services
and system integration services.
Since our establishment in 1997, CT Asia has successfully
undertaken various Contact Center projects for many leading
mid-sized and large enterprises across industries from banking,
financial services, insurance, health care, telecoms, consumer
trading to government sectors. |
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Our
expertise is focused in the areas of:
Contact Center architecture & technology, CRM, Knowledge
Management, Web Collaboration and front-end customer service
solutions,
PBX integration, Computer telephony integration, VoIP integration,
IP telephony, Fax-Email-SMS integration, application development
and related technical support and maintenance services,
Smart Card application development for enterprise.
With our specialized technical know-how, creativity and innovative
solutions combined with an uncompromising commitment, we provide
quality application software to our customers globally. Based
on our high standard of software development and implementation
process, we deliver cost-effective on-time projects for many
prestigious enterprises.
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Background
1997 |
Implemented the first CTI-call
center for Lucent (Avaya) PBX for Iridium Satellite Mobile
Phone Operator to serve S.E. Asia customers. |
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1998 |
Released our InfoCentrix call center solution
applications (v 1.0 ), to many large local enterprises. |
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1999 |
Acted as a prime system integrator for
TISCO, a leading financial services group, to implement
the first IBM CallPath call center solution in Thailand
by integrating it to Nortel PBX/CTI. |
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2000 |
Worked closely with NEC engineering team
from Japan, to complete direct integration between our
InfoCentrix call center solution with NEC's PBX (using
OAI) without any middleware. |
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2001 |
Released InfoCentrix call center solution
version 2.5, which incorporated Knowledge Management functionalities.
Based on an independent market survey, CT Asia's CTI application
was market leader in call center industry, with an estimated
50% local market share. |
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2002 |
Released a state-of-the-art Multimedia
contact center 'InfoCentrix 3.0 suite', which has capability
of seamlessly integrating Email, Web server access as
well as SMS gateways access functionalities. Other features
include Skill-based Email Routing and Web Co-Browse within
a single 'dash board' screen administrator.
Initiated a joint offshore outsourced application programming
services for CISCO. |
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2003 |
Sucessfully steped in UK market, by delivering
solution to a Fortune 500 company for their global cross-sell
and up-sell initiative. Two other Fortune 500 customers,
a leading automobile company and a leading network equipment
company joined our customer list. |
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2004 |
Implementted InfoCentrix
CTI with Avaya PBX/IVR at a financial company located
in United Kingdom for the CRM initiative.
Integrated InfoCentrix Call Center with SAP CRM
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2005 |
Launched InfoCentrix Knowledge Services
on PDA Version 1.0 and InfoCentrix CTI Agent Web Version
1.0
Successfully implemented InfoCentrix Smart Card Application
for one of the leading healthcare group
Successfully built strong customer base in Shanghai, China |
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2006 |
mplemented Microsoft CRM solution for the
first banking customer in Thailand. Integrated InfoCentrix
call center with Microsoft CRM
Successfully built strong customer base in Leeds and Bermingham,
United Kingdom
Launched InfoCentrix Mobility adding on 3.0 suite for
monitoring Call Center performance wirelessly via GPRS |
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Business
Unit
We are flexible and dynamic in
the ways we engage with our business partners and with our
customers.
For our business partners:
CT Asia's capability is on three different business models
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Providing custom-made,
cost effective, private labeled OEM solutions, which can
be integrated with ( or bundled to ) business partner's
IT products and / or software solutions; |
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Undertaking related R&D
activities offsite /offshore at more competitive rates
in our development center in Thailand; |
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Working with our business
partners by appointing them as 'value-added resellers
or service partners' for CT Asia's products and/or services
offerings in their respective markets or territory; or
even establishing a joint business alliance if necessary
and viable. |
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For our
customers:
CT Asia's capability is on three different business models:
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Providing
'Turn Key' solutions, we can take role of a prime
system integrator, based on a fix price contract; |
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Being an application
service provider, we can implement and operate required
solutions for the customers at their premises, based
on a yearly service contract or on a 'pay-as-you-use'
service agreement as well as hosted solution; |
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Being an IT Outsourcing
service provider, we can undertake and improve customer’s
business processes by deputing out experienced staff
at customer site. |
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CT
Asia Team
With hands on experience, our team of Contact Center Solution
professionals is here to assist you with your projects. Our
technical teams with the experience and expertise are separated
into two separate functions, implementation and program engineering.
When it comes to systems implementation you are in the right
hands, SI team is comprised of three project leaders who manage
our team of ten software engineers. CT Asia's systems integration
engineers work closely with all our customers or partners
with round the clock technical service so when it comes to
crunch time you can rest assure to have your project completed.
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Mr. Chalermpol
Punnotok, CEO
CT Asia, Who was rewarded Thailand Top 100 HR Award from
Human Resources Institute, THAMMASAT UNIVERSITY at year
2007.  |
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| This
year Thailand Asia Pacific ICT Awards in ‘Communication’
category is won by CT Asia for their innovative
Multimedia Contact Center Solution for customer
service. |
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