Allows
call center to handle and manage unlimited agent skills
and groups to increase call handling efficiencies. InfoCentrix
ACD/CTI helps in routing calls to the most appropriate
agent. Due to dynamic license policy, user license for
Agent, Supervisor or Manager can be added as few as one
license at a time. InfoCentrix ACD/CTI can be integrated
with :
Any legacy PBXs or VoIP switches
All ODBC complaint databases,
AS/400, Mainframe
Any 3rd party application using
industry standard interface
Highlight Features:
Intelligent
Skill-Based Routing
Caller ID, DNIS Routing
Message Broadcasting
Pop-up screen with caller's
information
Real Time Monitoring (for Both
Managers/Supervisors and Agents)
Mr. Chalermpol
Punnotok, CEO
CT Asia, Who was rewarded Thailand Top 100 HR Award from
Human Resources Institute, THAMMASAT UNIVERSITY at year
2007.
This
year Thailand Asia Pacific ICT Awards in ‘Communication’
category is won by CT Asia for their innovative
Multimedia Contact Center Solution for customer
service.
